New Year’s Holiday Sale: ends december 31st
SECTION 1: Service Agreements and Payments
Service Agreement:
- Please note that 1-month commitments are on a reoccurring subscription. You can cancel anytime. However, late cancellations (ie. trying to cancel for the upcoming month after the payment has already been completed) will results in a transactional fee to cover the cost of the refund.
- If you have registered for either a 3, 6, or 12 month training option service, this entitles you to a continuous training experience for the amount of months you have registered for. Your service clock starts upon receipt of the first month's training, so please complete your Athlete Intake Process as soon as possible. Your coach will assist you with any questions you may have!
Continuous Programming:
- We expect you to train with us in long term fashion to maximize your progress. Yes, this includes in-season! If it is logical for us to believe that training in the off-season is the way to achieve peak performance, then it would be illogical for us to believe that not continuing to train throughout the season would not likely result in decrements to peak performance.
- We are under no obligation to freeze your account in the event you are unresponsive, not using the full service, or otherwise not meeting expectations. You are still monetarily obligated to your commitment even if you are not using the service.
Payment Structure:
- We understand that this may be a financial challenge for many which is why we provide payment structures that may help to reduce some of the financial pressure of trying to achieve peak performance.
Billing Information:
- I understand VeloU does NOT have access to my unique card information, but uses an encrypted platform to auto-bill my card.
Service Suspension:
- Should any charge of my card fail due to insufficient funds, I agree to update my payment information and acknowledge that my services will be temporarily suspended until a successful payment process. My coach is NOT required to provide services in the interim time, and time lost will NOT be added onto the end of the plan.
SECTION 2: Injury /Illness Policy
- We’ve established that throwing is perhaps one of the highest risk activities in sports. As such, we provide proactive programming to avoid injuries; however, they still prove unavoidable at times. This in mind, we possess significant experience successfully navigating the return-to-sport process. In the case that an injury results in missed training time, billing will continue on the scheduled cadence, and we will extend complimentary access for up to 30-days. Please be prepared to provide a physician’s note to qualify for this extension. It’s crucial to continue training through injuries with specific considerations in mind. This includes non-surgical and surgical interventions. You can read more about the physiological, neurological and psychology benefits here. (Eventually a link to an article discussing this).
SECTION 3: Cancellation Policy
- When you commit to doing a coaching plan, this is a firm commitment to participate through for the full duration. Monthly payments are ‘installments’, much like a lease or car payment. Invalid reasons for canceling a plan are as follows: Team Permission, Injury, or Timing. Our staff is equipped to program for your evolving needs, specifically with these reasons in mind. If you wish to formally cancel your participation in one of our coaching plans, you will incur a cancellation fee.
- Cancelling prior to the completion of your commitment will result in a payment of the (cost of monthly payment - discounted commitment cost) x number of months trained. The Cancellation Fee can act as a credit toward future programming blocks if an athlete returns for another phase of training.
- I hereby agree to pay the full balance for the VeloU coaching plan I have purchased unless I opt for an early cancellation subject to the ‘cancellation policy’ outlined above. I understand my card will be auto-billed monthly on the same day each month of the original registration for the duration of the plan.
• VeloU offers only 3-, 9-, and 12-month training commitments to ensure athletes gain maximum benefits through structured, long-term training.
• Your service clock begins upon receipt of your first month’s training. Please complete your Athlete Intake Process promptly. Your coach is available to answer any questions and support you throughout your training!
• We expect a commitment to long-term training, including in-season sessions, to maintain and maximize your performance. Our philosophy emphasizes consistent progress, recognizing that peak performance requires sustained training, even during the season.
• Accounts cannot be paused for lack of engagement or missed sessions. All commitments are binding, even if services are not utilized in full.
• We understand the financial commitment, which is why our payment plans help ease monthly payments while allowing you to achieve peak performance.
• VeloU does not store unique card details. We utilize an encrypted, secure platform for auto-billing.
• Should a payment fail, you agree to update your information, acknowledging services will be temporarily suspended until payment is successful. Coaches are not required to provide services during the suspension period, and any lost time will not extend the end date of your plan.
- We’ve established that throwing is perhaps one of the highest risk activities in sports. As such, we provide proactive programming to avoid injuries; however, they still prove unavoidable at times. This in mind, we possess significant experience successfully navigating the return-to-sport process. In the case that an injury results in missed training time, billing will continue on the scheduled cadence, and we will extend complimentary access for up to 30-days. Please be prepared to provide a physician’s note to qualify for this extension. It’s crucial to continue training through injuries with specific considerations in mind. This includes non-surgical and surgical interventions. You can read more about the physiological, neurological and psychology benefits here. (Eventually a link to an article discussing this).
• Commitment Cancellation: Enrolling in a coaching plan is a firm commitment for its full duration. Monthly payments are installments for the entire commitment, not standalone month-to-month options.
Cancellation policy: Cancelling any 12 & 9 month commitment early incurs a fee equal to 50% of the remaining contract. For example: If 4 months are remaining on a contract paying $550/month, the athlete will be responsible for 50% of 4 x $550= $1,100 Cancelling any 3-month commitment early incurs a fee equal to the remainder of the contract.
I acknowledge that in addition to the usual dangers and risks inherent in sports and conditioning training, specific additional dangers and risks are present when participating in Athletes Warehouse activities and using Athletes Warehouse facilities and equipment. These include, but are not limited to, the dangers and risks of throwing, catching, running, falling, and equipment failure. By signing this Waiver, I freely accept and fully assume all such dangers and risks and the possibility of personal injury, death, property damage, or loss resulting therefrom.
In consideration of being allowed to utilize Athletes Warehouse's facilities, programs, and equipment, and for other good and valuable consideration, I hereby agree as follows:
Waiver of Claims:
To waive any and all claims that I or my child may have against Athletes Warehouse, their principals, directors, sponsors, affiliates, employees, subsidiaries, representatives, and volunteers, collectively referred to as the "Releasees".
Release of Liability:
To release the Releasees from any and all liability for any loss, damage, injury, or expense that I or my child may suffer, or that any other party may suffer, as a result of our use of Athletes Warehouse facilities, programs, or equipment or our participation in any Athletes Warehouse activities.
Indemnification:
To hold harmless and indemnify the Releasees from any liability for any property damage or personal injury to any third party, resulting from my or my child's use of or participation in Athletes Warehouse activities.
Safety and Compliance:
To follow all Athletes Warehouse safety procedures during participation in programs and/or use of facilities and equipment. I also grant Velo University and any third party authorized by them the rights to film, photograph, and record my child’s voice and make reproductions of their physical likeness for legal, marketing, and educational purposes under the laws of the jurisdiction in which activities are conducted.
Acknowledgment of Risks:
To acknowledge that my participation and that of my child in Velo University activities is voluntary, and we elect to participate despite the risks.
Responsibility for Conduct: If renting facilities or equipment from Velo University, to accept responsibility for any injuries, damages, and claims arising during such use, and to ensure that the rented spaces are safe and clear of hazards.
Comprehensive Release:
By signing this Waiver, I am also releasing all Velo University employees, managers, contractors, owners, and affiliates from any claims related to injuries or damages.
Medical and Insurance Confirmation:
I certify that my child and/or I am covered by adequate medical insurance. I have read and understood this Waiver before signing it and am aware that by signing this Waiver, I am waiving certain legal rights that I, my child, or our heirs, executors, and administrators may have against the Releasees.
Waiver for Use of Name, Image, and Likeness
By signing this waiver, I hereby grant VeloU and its affiliates the irrevocable right and permission to use my name, image, and likeness in all forms of media, including but not limited to social media platforms, websites, promotional materials, and advertisements. I understand that these materials may be used for marketing, promotional, and advertising purposes without any further consent from me. I waive any right to inspect or approve the final products and release VeloU from any liability or claims related to the use of my name, image, and likeness. This waiver is given voluntarily and without expectation of compensation.
Waiver for Use of Personal Data for Research and Publication
In addition to the above, I hereby grant VeloU the right to collect, use, and analyze my personal data for research purposes. I understand that this data may include, but is not limited to, performance metrics, health and fitness information, and other relevant data. I consent to VeloU publishing the results of this research in academic journals, presentations, and other professional publications. I acknowledge that my personal data will be anonymized to protect my idaentity unless I provide explicit permission for my name to be associated with the research findings. I release VeloU from any liability or claims related to the use of my data for these purposes. This consent is given voluntarily and without expectation of compensation.
Governing Law:
This Waiver shall be governed by and construed in accordance with the laws of the jurisdiction in which Velo University operates. I am not relying on any inducements, promises, or representations by the Releasees not contained herein.
Authority to Sign:
I certify that I have authority to act on behalf of my child’s other parent/guardian and bind them to the terms of this Waiver. I also certify that my child and I have been medically cleared to participate in physical activities. I certify by checking this box at checkout and purchasing a subscription, I am accepting these terms.