New Year’s Holiday Sale: ends december 31st
SECTION 1: Service Agreements and Payments
Service Agreement:
- Please note that 1-month commitments are on a reoccurring subscription. You can cancel anytime. However, late cancellations (ie. trying to cancel for the upcoming month after the payment has already been completed) will results in a transactional fee to cover the cost of the refund.
- If you have registered for either a 3, 6, or 12 month training option service, this entitles you to a continuous training experience for the amount of months you have registered for. Your service clock starts upon receipt of the first month's training, so please complete your Athlete Intake Process as soon as possible. Your coach will assist you with any questions you may have!
Continuous Programming:
- We expect you to train with us in long term fashion to maximize your progress. Yes, this includes in-season! If it is logical for us to believe that training in the off-season is the way to achieve peak performance, then it would be illogical for us to believe that not continuing to train throughout the season would not likely result in decrements to peak performance.
- We are under no obligation to freeze your account in the event you are unresponsive, not using the full service, or otherwise not meeting expectations. You are still monetarily obligated to your commitment even if you are not using the service.
Payment Structure:
- We understand that this may be a financial challenge for many which is why we provide payment structures that may help to reduce some of the financial pressure of trying to achieve peak performance.
Billing Information:
- I understand VeloU does NOT have access to my unique card information, but uses an encrypted platform to auto-bill my card.
Service Suspension:
- Should any charge of my card fail due to insufficient funds, I agree to update my payment information and acknowledge that my services will be temporarily suspended until a successful payment process. My coach is NOT required to provide services in the interim time, and time lost will NOT be added onto the end of the plan.
SECTION 2: Injury /Illness Policy
- We’ve established that throwing is perhaps one of the highest risk activities in sports. As such, we provide proactive programming to avoid injuries; however, they still prove unavoidable at times. This in mind, we possess significant experience successfully navigating the return-to-sport process. In the case that an injury results in missed training time, billing will continue on the scheduled cadence, and we will extend complimentary access for up to 30-days. Please be prepared to provide a physician’s note to qualify for this extension. It’s crucial to continue training through injuries with specific considerations in mind. This includes non-surgical and surgical interventions. You can read more about the physiological, neurological and psychology benefits here. (Eventually a link to an article discussing this).
SECTION 3: Cancellation Policy
- When you commit to doing a coaching plan, this is a firm commitment to participate through for the full duration. Monthly payments are ‘installments’, much like a lease or car payment. Invalid reasons for canceling a plan are as follows: Team Permission, Injury, or Timing. Our staff is equipped to program for your evolving needs, specifically with these reasons in mind. If you wish to formally cancel your participation in one of our coaching plans, you will incur a cancellation fee.
- Cancelling prior to the completion of your commitment will result in a payment of the (cost of monthly payment - discounted commitment cost) x number of months trained. The Cancellation Fee can act as a credit toward future programming blocks if an athlete returns for another phase of training.
- I hereby agree to pay the full balance for the VeloU coaching plan I have purchased unless I opt for an early cancellation subject to the ‘cancellation policy’ outlined above. I understand my card will be auto-billed monthly on the same day each month of the original registration for the duration of the plan.
VeloU is a training brand operated under two parent entities, depending on service type:
Both entities are collectively referred to throughout this Agreement as "VeloU," "we," or "the Company." By enrolling in any VeloU program, you are entering into a binding agreement with the applicable entity based on the service type you receive. Where both on-site and remote services are utilized, both entities may apply.
Enrollment in a VeloU training program constitutes an agreement to pay the full program fee in its entirety. Monthly charges are installment payments toward that pre-agreed total — they are not standalone monthly subscriptions and do not represent a month-to-month arrangement. The program fee is fixed at enrollment and does not change based on utilization.
At the time of enrollment, you will be presented with the total program fee and the corresponding monthly installment amount for your selected program duration. By completing enrollment, you acknowledge and agree to the full program fee.
Throwing and overhead athletic activities carry inherent physical demands. VeloU incorporates proactive programming strategies designed to reduce injury risk; however, injuries may still occur. We have extensive experience navigating the return-to-sport process and will work with each athlete individually in the event of injury or illness.
In the event of an injury or illness that affects training participation, billing will continue on its scheduled cadence. Depending on the nature and documentation of the injury, VeloU may, at its discretion, extend complimentary program access for a period of up to 30 days. Requests for an extension must be accompanied by documentation from a licensed medical professional. Each situation will be evaluated on a case-by-case basis.
It is our strong belief — supported by physiological, neurological, and psychological research — that continued engagement in modified training during injury or recovery periods is beneficial. VeloU coaches are trained to adapt programming to accommodate a wide range of physical limitations.
Enrollment in a VeloU training program represents a firm financial commitment for the full program duration. Monthly installments are payments toward a pre-agreed program fee — not month-to-month charges that can be stopped at will. Cancellation prior to the program end date does not eliminate the obligation to satisfy the program fee.
All cancellation requests must be submitted in writing to VeloU's administrative team at team@velouniversity.com. Cancellations are not effective until acknowledged in writing by VeloU. Verbal requests to coaches or staff do not constitute a formal cancellation.
I acknowledge that participation in athletic training activities — including but not limited to throwing, catching, running, jumping, and use of training equipment — involves inherent risks that cannot be fully eliminated. These risks include, but are not limited to, physical injury, musculoskeletal damage, equipment failure, and in extreme cases, death or permanent disability. I voluntarily accept and assume all such risks on behalf of myself and/or my child.
In consideration of being permitted to participate in VeloU programs and utilize the facilities, equipment, and services of Athletes Warehouse, LLC and/or Athletes Training Network, Inc., I hereby waive any and all claims that I or my child may have against VeloU, Athletes Warehouse, LLC, Athletes Training Network, Inc., and their respective principals, directors, officers, employees, contractors, affiliates, sponsors, and volunteers (collectively, the "Released Parties").
I release the Released Parties from any and all liability for any loss, damage, injury, or expense that I or my child may suffer as a result of participation in VeloU activities or use of associated facilities and equipment, whether caused by negligence or otherwise, to the fullest extent permitted by the laws of the State of New York.
I agree to hold harmless and indemnify the Released Parties from any and all claims, damages, or liabilities arising from my or my child's participation in VeloU activities, including any property damage or personal injury caused to third parties.
I agree that I and/or my child will follow all safety procedures and guidelines established by VeloU and Athletes Warehouse during participation in programs or use of facilities and equipment.
I certify that I and/or my child have been medically cleared to participate in physical training activities. I further confirm that adequate medical insurance coverage is in place for myself and/or my child. I acknowledge that VeloU does not provide medical insurance and is not responsible for medical costs incurred as a result of participation.
If signing on behalf of a minor (any individual under the age of 18), I certify that I am the parent or legal guardian of the athlete and have the authority to enter into this Agreement on their behalf and to bind any other parent or guardian to its terms.
By enrolling in a VeloU program, I hereby grant VeloU, Athletes Warehouse, LLC, and Athletes Training Network, Inc. the irrevocable, royalty-free right and permission to use my name, image, voice, and likeness — and/or those of my child — in all forms of media, including but not limited to social media platforms, websites, email marketing, promotional materials, and advertisements.
I understand that these materials may be used for marketing, promotional, and brand awareness purposes without additional consent or compensation. I waive any right to inspect or approve final materials and release the Released Parties from any liability related to the use of name, image, or likeness as described herein.
This authorization is given voluntarily and may be withdrawn only upon written notice to team@velouniversity.com, with the understanding that materials already published or distributed prior to receipt of such notice are not subject to removal.
I hereby grant VeloU the right to collect, store, and use performance and training data — including but not limited to velocity metrics, physical assessments, health information, and training outcomes — for purposes of coaching, program development, and research.
I consent to VeloU using and publishing the results of such research in academic publications, conference presentations, and other professional forums. Unless I provide explicit separate written consent, all published research will utilize anonymized data that does not identify me or my child by name.
Data will be handled in accordance with applicable privacy laws. I may request access to or deletion of my personal data by contacting team@velouniversity.com.
This Agreement shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. Any disputes arising under this Agreement shall first be submitted to non-binding mediation in New York before either party may pursue further legal remedies. If mediation does not resolve the dispute, the parties agree to submit to binding arbitration in the State of New York.
This Agreement constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior representations, discussions, or agreements, whether oral or written.
VeloU / Black Label Performance Nutrition provides access to performance supplements intended to support athletic performance, recovery, hydration, body composition, and overall wellness. By purchasing from our store, you acknowledge and agree to the following terms.
Supplements sold or recommended may include, but are not limited to, protein powders, creatine, electrolyte and hydration products, carbohydrate recovery products, collagen products, vitamins and minerals, and other general sports nutrition supplements.
You acknowledge that dietary and sports nutrition supplements are not intended to diagnose, treat, cure, or prevent any disease. Individual responses to supplementation may vary. There is always a possibility of unforeseen reactions, sensitivities, digestive issues, or other side effects. By purchasing, you voluntarily assume all risks associated with the use of any supplements purchased through this store.
VeloU / Black Label Performance Nutrition does not provide medical advice. Nothing on this site or in our products should be construed as a substitute for consultation with a physician or licensed healthcare provider. You are encouraged to consult your doctor before beginning any supplementation program, particularly if you have existing medical conditions, allergies, or are taking medications.
It is your sole responsibility to disclose any known allergies, medical conditions, medications, or dietary restrictions before using any product. Always use supplements as directed. VeloU / Black Label Performance Nutrition is not responsible for any adverse effects resulting from misuse, undisclosed conditions, or failure to follow product directions.
To the fullest extent permitted by law, VeloU, Black Label Performance Nutrition, its owners, coaches, employees, affiliates, and representatives are released from any and all liability, claims, damages, injuries, illnesses, allergic reactions, or losses arising from the purchase or use of any supplement sold through this store.
If you are purchasing on behalf of a minor, you confirm that you are the parent or legal guardian of the athlete and that you consent to their participation in this nutrition program and their use of the purchased supplements.
By completing a purchase on this site, you confirm that you have read and understood this waiver, that you are 18 years of age or older (or a parent/guardian purchasing on behalf of a minor), and that you voluntarily agree to these terms.
By completing enrollment and submitting payment, I confirm that:
Questions? Contact us at team@velouniversity.com